Shipping policy

Thank you for choosing Tiny Tray Garden.

We take great care in creating, packaging, and delivering every handcrafted tray garden. Since many of our products contain live plants and delicate decorative elements, each order is prepared with special attention to ensure it reaches you safely.

Processing Time

All orders are processed after successful payment confirmation.

• Ready-to-ship products are typically dispatched within 2–5 business days.

• Customized and personalized orders may require 5–10 business days or longer depending on design complexity.

• During festive seasons, promotional events, or high-demand periods, processing times may be extended.

Customers will be informed if any significant delays occur.

Shipping Coverage

We currently ship across India.

Delivery availability may vary depending on courier service coverage in specific regions.

Estimated Delivery Time

Delivery timelines are estimates and may vary based on location, weather conditions, courier delays, or unforeseen circumstances.

Estimated delivery timelines:

• Metro Cities: 3–7 business days

• Tier 2 & Tier 3 Cities: 5–10 business days

• Remote Locations: 7–14 business days

Delivery times are not guaranteed.

Shipping Charges

Shipping charges are calculated at checkout based on order value, package size, weight, and delivery location.

Any applicable shipping fees will be clearly displayed before payment.

Order Tracking

Once your order is shipped, you will receive tracking information via email, SMS, or WhatsApp (where applicable).

Delivery Attempts

Our courier partners may attempt delivery multiple times.

If delivery fails due to an incorrect address, customer unavailability, or refusal to accept the package, additional shipping charges may apply for re-shipment.

Packaging

All products are carefully packed using protective materials to minimize transit damage.

Due to the delicate nature of live plants and handcrafted items, minor soil displacement or slight movement of decorative elements during transit may occur and should not be considered damage.

Delayed Deliveries

Tiny Tray Garden shall not be held responsible for delays caused by:

• Courier service interruptions

• Weather conditions

• Natural disasters

• Public holidays

• Government restrictions

• Other events beyond our control

Incorrect Shipping Information

Customers are responsible for providing accurate delivery information.

Tiny Tray Garden is not responsible for delivery issues arising from incorrect or incomplete addresses provided during checkout.

Contact Us

For shipping-related inquiries, please contact:

Email: hello@tinytraygarden.com

Phone: +91 XXXXX XXXXX