Custom Order Policy
At Tiny Tray Garden, we specialize in creating personalized miniature landscapes that celebrate meaningful moments and unique stories.
This policy outlines how custom orders are handled to ensure a smooth and enjoyable experience.
What Can Be Customized?
We offer customization for:
• Anniversary Gifts
• Birthday Gifts
• Housewarming Gifts
• Wedding Gifts
• Baby Shower Gifts
• Corporate Gifts
• Festive Gifts
• Personalized Themes
• Custom Figurines
• Name Elements
• Special Messages
• Miniature Scene Concepts
Design Process
Step 1: Share Your Idea
Tell us about your occasion, theme, inspiration, preferred colors, names, dates, or special requirements.
Step 2: Consultation
Our team reviews your requirements and discusses design possibilities.
Step 3: Quotation
A customized quotation and estimated completion timeline will be provided.
Step 4: Creation
Once approved, your tray garden enters the production stage.
Step 5: Delivery
Your handcrafted creation is carefully packed and shipped.
Production Time
Custom orders generally require:5–15 business days
Complex projects may require additional time.
Customers will be informed regarding expected timelines before production begins.
Approval Process
For certain custom projects, design previews or concept references may be shared.
Final product appearance may vary slightly due to the handcrafted nature of the work.
Changes After Confirmation
Once production begins:
• Design modifications may not be possible
• Additional customization requests may incur extra charges
• Timeline extensions may occur if revisions are requested
Cancellation & Refunds
Custom orders are specially created for individual customers.
Therefore:
• Custom orders are non-returnable
• Custom orders are non-refundable
• Orders cannot be canceled once production has started
Artistic Interpretation
While we strive to match customer expectations closely, Tiny Tray Garden reserves creative discretion in material selection, plant choice, decorative elements, and final arrangement.
Minor variations should be expected and appreciated as part of handmade craftsmanship.
Contact
For custom projects:
hello@tinytraygarden.com
+91 XXXXX XXXXX