Refund policy

Refund & Return Policy

At Tiny Tray Garden, every product is handcrafted with care and many of our creations are customized specifically for individual customers.

Because of the personalized and perishable nature of our products, please review our policy carefully before placing an order.

Customized Orders

Customized and personalized products are non-returnable and non-refundable.

Once production has started, orders cannot be canceled, modified, exchanged, or refunded.

Live Plant Products

Since live plants are natural products and can be affected by environmental conditions, we do not accept returns based on:

• Natural variations in plant size, shape, or color

• Customer neglect or improper care

• Changes occurring after delivery

• Personal preference after receiving the product

Damaged Products

If your order arrives damaged, please notify us within 24 hours of delivery.

To process a claim, customers must provide:

• Clear photographs of the outer packaging

• Clear photographs of the damaged product

• Order number

• Delivery details

Failure to report damage within 24 hours may result in claim rejection.

Eligibility For Replacement

Replacement requests may be approved if:

• The product arrived significantly damaged

• Incorrect product was delivered

• Essential components are missing

Approval is subject to review by our support team.

Non-Eligible Situations

Refunds or replacements will not be issued for:

• Minor soil movement during transit

• Slight shifting of decorative items

• Natural plant variations

• Delayed deliveries caused by courier services

• Customer-provided incorrect shipping information

• Refusal to accept delivery

Refund Process

If a refund is approved, it will be processed to the original payment method.

Refund processing timelines may vary depending on the payment provider.

Typically:

• UPI: 3–5 business days

• Credit/Debit Cards: 5–10 business days

• Net Banking: 5–10 business days

Order Cancellation

Orders may be canceled within 12 hours of purchase if production has not started.

Customized orders may not be canceled once work has commenced.

Contact Us

For refund or replacement requests:

Email: hello@tinytraygarden.com

Phone: +91 XXXXX XXXXX